Classet Test is on the lookout for a dedicated and tech-savvy Support Specialist to join our vibrant team. In this role, you will be the first line of support for our clients and internal staff, addressing a variety of inquiries and technical challenges with professionalism and efficiency. You will play a critical role in ensuring a seamless experience for users by troubleshooting issues, guiding customers through problems, and ensuring tasks are resolved in a timely manner. The ideal candidate must possess strong communication skills, have a great eye for detail, and be passionate about providing unparalleled support in a dynamic and fast-paced environment. If you thrive in problem-solving and enjoy building relationships while ensuring customer satisfaction, we invite you to apply and be part of our mission to deliver excellence in service.

Key Responsibilities

• Responding to incoming support requests via phone, email, and chat
• Diagnosing and resolving technical issues efficiently and effectively
• Documenting support interactions and solutions in the ticketing system
• Providing training and guidance to users to maximize their experience
• Collaborating with cross-functional teams to enhance processes and service delivery
• Staying up-to-date with product knowledge and technical skills
• Escalating complex issues to the appropriate department when necessary

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field preferred
• Proven experience in a support role or help desk environment
• Strong technical troubleshooting skills and a keen attention to detail
• Excellent verbal and written communication skills
• Ability to work well under pressure and manage conflicting priorities
• Proficient in using support ticketing systems and customer relationship management (CRM) tools
• Strong interpersonal skills and a passion for delivering exceptional customer service
• Ability to work collaboratively in a team-oriented environment